🔄 Return & Refund Policy
At Smart Life Machines, your satisfaction is our priority. We stand behind the quality of our products and strive to make your experience smooth and worry-free. Please review our return and refund guidelines below.
✅ Eligibility for Returns
- Items may be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- Proof of purchase (order number or receipt) is required.
- Returns are not accepted for:
- Customized or personalized items
- Clearance or final sale products
- Items damaged due to misuse or unauthorized repairs
🔁 Exchange Policy
- Exchanges are available for defective, damaged, or incorrect items.
- To request an exchange, contact our support team within 7 days of receiving your order.
- We’ll cover shipping costs for approved exchange cases.
💰 Refund Process
- Once your return is received and inspected, we’ll notify you of the approval or rejection.
- Approved refunds are processed within 7–10 business days to your original payment method.
- Shipping fees are non-refundable unless the return is due to our error.
📦 How to Initiate a Return
- Email us at support@smartlifemachines.com with your order number and reason for return.
- Our team will provide return instructions and a shipping label (if applicable).
- Pack the item securely and send it back within 7 days of receiving instructions.
🌍 International Returns
- International customers are responsible for return shipping costs and any applicable customs fees.
- We recommend using a trackable shipping service to ensure safe delivery.
🛡️ Warranty Claims
If your product is covered under warranty and has a manufacturing defect,