🚚 Shipping Policy
At Smart Life Machines, we deliver innovative mobility solutions to customers around the world with speed, care, and transparency. Please review our shipping guidelines below to understand how we handle your orders.
🌍 Global Shipping Coverage
We proudly ship to most countries worldwide using trusted logistics partners.
- Delivery Regions: North America, Europe, Asia, Middle East, and more
- Shipping Methods: Standard, Express, and Freight (for large items)
- Carriers: DHL, FedEx, UPS, and local partners depending on destination
⏱️ Processing & Delivery Time
- Order Processing: 1–3 business days
- Estimated Delivery:
- Standard Shipping: 5–15 business days
- Express Shipping: 3–7 business days
- Freight Shipping: 7–20 business days (for heavy or oversized items)
- Delivery times may vary based on location, customs clearance, and product availability.
📦 Order Tracking
- Once your order ships, you’ll receive a tracking number via email.
- You can monitor your shipment status directly through our website or the carrier’s portal.
💸 Shipping Costs
- Shipping fees are calculated at checkout based on destination, weight, and delivery method.
- Promotional offers may include free shipping on select items or regions.
- International customers are responsible for any applicable customs duties or import taxes.
🚫 Undeliverable Packages
- If a package is returned due to incorrect address, refusal, or failed delivery attempts, we will contact you to arrange reshipment.
- Additional shipping fees may apply for resending the order.
🛑 Damaged or Lost Shipments
- If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery.
- We’ll work with the carrier to resolve the issue and offer a replacement or refund if applicable.
📞 Need Help?
For shipping-related questions, reach out to our support team:
- Email: info@smartlifemachines.com
- Phone: +1-XXX-XXXXXXX
- Live Chat: Available during business hours